For defective or
incorrectly delivered
items, please contact
Customer Services by
completing the following
online return form.
Complete this form as
soon as the problem is
detected, or at least
within 7 days of
having received your
delivery.
When an item is returned
to us, we will check it
as per the above. If
these conditions have
been met, the item will
be replaced or a refund
will be made for the
purchase price,
excluding postage and
packaging charges.
When returning a product
please use the original
shipping box and packaging
materials ensuring that your
product is wrapped securely.
Make sure you include your
name and address and the
order number so we can
identify the parcel on
receipt. Please ensure you
get Proof of Delivery
and Proof of Postage for
your return, failure to have
a POD could result in you
not receiving a refund.
7 DAY
WARNING
For
products not
included in the
I-Luminess 30 Day
Offer, please note
you have 7 days to
return unwanted
products to us.
If you have the TV
Deal Product (30 day
guarantee) ,
the product must be
back with us
WITHIN 30 Days of
receiving your
order. If you are
over this period we
cannot accept your
return.
*Please note that the 30 day money back guarantee applies only for
Luminess Air Makeup TV Offer
Return your item,
you must email into us at
info@luminessair.co.uk to
receive a unique Returns
Authorisation Code. Any
products returned to our
warehouse without this
unique Authorisation Code
will not be accepted or
refunded.
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